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AI-enhanced Customer Service that saves time and money

The only solution that combines an AI Bot, AI Help Desk, and Proactive Support—so you can keep costs low, support teams happy, and customers satisfied.
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AI-enhanced Customer Service that saves time and money
Trusted by 25k+ businesses

Seamless customer service with automation and human support

Resolve issues faster and boost customer satisfaction—all while reducing team workload—with the only customer service solution you'll ever need.

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  • An all-in-one solution

    Gone are the days when you required more than one tool to meet your Customer Service needs. Intercom covers the entire customer lifecycle – from lead generation to support – in one place.

  • Superior automation capabilities

    Our advanced automation features increase scalability and operational efficiency, allowing your teams to focus on what matters most: providing better customer service.

  • Just plug and play

    With quick set-up and implementation, Intercom is simple to adopt and easy to use, without requiring extensive training.
  • Speed and scale like never before with automated customer service
    AUTOMATION

    Speed and scale like never before with automated customer service

    Free your team from repetitive questions using automated chatbots and workflows. Maximize team efficiency with AI-powered tools.
  • Get ahead of known issues and slash support volume
    PROACTIVE SUPPORT

    Get ahead of known issues and slash support volume

    Resolve customer issues before they contact you. Our proactive support tools—including a help center builder, product tours, checklists and more—can help you cut down contact rates while boosting customer satisfaction.
  • Maximize team productivity with the world's fastest shared Inbox
    INBOX & TICKETING

    Maximize team productivity with the world's fastest shared Inbox and ticketing system

    Resolve tickets and answer customer questions with an AI-enhanced Inbox that is lightning fast, easy-to-use, and optimized for efficiency.
  • Deliver conversational support where it works best for your customers
    MESSENGER & OMNICHANNEL

    Conversational support where it works best for your customers

    Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
    • Apps & integrations
      APPS & INTEGRATIONS

      All your tools, working as one

      Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and more.
    • REPORTING

      See all your data in one place

      Understand and improve the performance of your bots and team with flexible and customizable reports.
    • Workflows
      WORKFLOWS

      Manage it all with Workflows

      Easily build powerful no-code automations with bots, triggers, conditions, and rules—all in one place.

    The world’s most advanced AI, fine-tuned for support

    Meet Fin: powered by OpenAI, our breakthrough chatbot solves complex problems and provides safer, more accurate answers than any other AI bot on the market.

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  • 50%
    Support questions resolved instantly
  • 60%
    Up to 60% of deflection rate
    • Introducing Fin
      INTRODUCING FIN

      Improve customer support with a chatbot powered by OpenAI

      Using advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
    • Active in minutes
      ACTIVE IN MINUTES

      Instant answers from multiple sources

      From Intercom Articles to Zendesk Help Center or any public URL, our AI-powered chatbot can ingest content from multiple sources at once. It starts answering customer questions immediately. No training, no configuration.
    • Questions routing
      QUESTION ROUTING

      Human when you need it

      Our advanced chatbot can resolve over 50%* of customer questions instantly, with accurate answers based on existing support content. No setup is required – simply point it at your help center and switch it on.
    • Summer | Mid-market | Leader
    • Spring | SMB | Best usability
    • Summer | SMB | Most implementable
    • Summer | Mid market | Best support
    • Summer | Enterprise | Leader
    • Summer | Enterprise | Fastest implementation

    “We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.”

    Oda Skuggedal Wilhelmsen, Nordic Customer Service Manager,

    Cut support volumes and make customers happier with the power of AI

    Ask for a quote and learn more about our pricing