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AI customer support software for unmatched experiences

Deliver fast support at scale, keep customers satisfied, costs low, and support teams happy with an AI-powered, automation-first, complete customer support platform.
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[Paid] [business-growth] Hero
Trusted by 25k+ businesses

Seamless customer service with automation and human support

Resolve issues faster and boost customer satisfaction—all while reducing team workload—with the only customer support software you'll ever need.

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  • An all-in-one solution

    Gone are the days when you required more than one tool to meet your Customer Support needs. Intercom covers the entire customer lifecycle – from lead generation to support – in one place.

  • Superior automation capabilities

    Our advanced automation features increase scalability and operational efficiency, allowing your teams to focus on what matters most: providing better customer support.

  • Just plug and play

    With quick set-up and implementation, Intercom is simple to adopt and easy to use, without requiring extensive training.
  • Speed and scale like never before with automated customer service
    AUTOMATION

    Speed and scale like never before with automated customer support

    Free your team from repetitive questions using automated chatbots and workflows. Maximize team efficiency with AI-powered tools.
  • Get ahead of known issues and slash support volume
    PROACTIVE SUPPORT

    Get ahead of known issues and slash support volume

    Resolve customer issues before they contact you. Our proactive support tools—including a help center builder, product tours, checklists and more—can help you cut down contact rates while boosting customer satisfaction.
  • Maximize team productivity with the world's fastest shared Inbox
    INBOX & TICKETING

    Maximize team productivity with the world's fastest shared Inbox

    Resolve tickets and answer customer questions with an AI-enhanced Inbox that is lightning fast, easy-to-use, and optimized for efficiency.
  • Deliver conversational support where it works best for your customers
    MESSENGER & OMNICHANNEL

    Conversational support where it works best for your customers

    Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
    • Apps & integrations
      APPS & INTEGRATIONS

      All your tools, working as one

      Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and more.
    • REPORTING

      See all your data in one place

      Understand and improve the performance of your bots and team with flexible and customizable reports.
    • Workflows
      WORKFLOWS

      Manage it all with Workflows

      Easily build powerful no-code automations with bots, triggers, conditions, and rules—all in one place.

    The world’s most advanced AI, fine-tuned for support

    Powered by OpenAI’s GPT-4, our breakthrough chatbot solves complex problems and provides safer, more accurate answers than any other AI bot on the market.

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  • 50%
    Support questions resolved instantly
  • 60%
    Up to 60% of deflection rate
  • 50%
    Up to 50% of resolution rate
    • Introducing Fin
      INTRODUCING FIN

      Power up customer support with a chatbot built on GPT-4

      Our advanced chatbot can resolve over 50% of customer questions instantly, with accurate answers based on existing support content.
    • Active in minutes
      ACTIVE IN MINUTES

      Instant answers from multiple sources

      From Intercom Articles to Zendesk Help Center or any public URL, our AI-powered chatbot can ingest content from multiple sources at once. It starts answering customer questions immediately. No training, no configuration.
    • Questions routing
      QUESTION ROUTING

      Human when you need it

      Our advanced chatbot can resolve over 50%* of customer questions instantly, with accurate answers based on existing support content. No setup is required – simply point it at your help center and switch it on.
    • Spring | SMB | Best usability
    • Spring | SMB | Best results
    • Spring | Mid market | Most implementable
    • Best Of Feature - Winter 2023
    • users love us
    • Chatbots Momentum Leader

    “We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.”

    Oda Skuggedal Wilhelmsen, Nordic Customer Service Manager,

    Cut support volumes and make customers happier with the power of AI

    Ask for a quote and learn more about our pricing