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Custom Bots

Use chatbots across the customer journey

Convert website visitors into paying customers, and speed up customer resolutions with Custom Bots.
30,000+ companies are delivering conversational experiences with Intercom

Build your perfect chatbot

Automate support for faster customer resolutions

  • 33%

    of common questions instantly resolved

  • 109

    customers get back with immediate resolutions

  • 44%

    improvement in customer response times

Customize your bots based on audience segmentation

Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.

Scale it across languages and time zones

Make 24/7 global support easier for your team by automating answers in 7 languages.

Automatically qualify leads using chatbots

Proactively engage your website visitors

Bots shorten the time between intent and purchase by automating repetitive tasks like qualifying leads and sending invoices.

Route leads for faster conversions

Intelligent bots and routing rules ensure that your teams focus on what they do best, and that your website visitors get the best possible experience.

Drive action with integrated apps

Integrate with over 250+ apps, or build your own. You can use them in conversations or on your Messenger home screen.

Resolution Bot has been a tremendous help to our team. It’s saving our customers 3,600 hours per month with its instant answers.

Gabriel Madureira, Senior Director of Growth Operations and Web