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Help desk

Get more done faster with our AI-enhanced Help Desk

Maximize productivity with one central workspace that connects your inbox, ticketing system, and help center.

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Trusted by 25k+ businesses

Trusted by 25K+ Businesses

Better ticketing system for your team and your customers

With our customer service help desk, you can resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

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Ticketing system
  • Create a ticket with one click
    Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the Messenger and email.
  • Streamline back-office collaboration
    Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
  • Track multiple customers with one ticket
    Easily share updates and resolve issues impacting multiple customers with a single ticket.

Maximize productivity with the fastest shared team inbox

Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

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Team inbox
  • Fin AI in inbox
    Fin AI instantly summarizes conversations, personalizes replies, and autofills ticket information.
  • Omnichannel
    Conversations via email, WhatsApp, live chat, phone, and social all route directly to your inbox.
  • Designed for efficiency
    A fully configurable, keyboard-first workspace lets your team work exactly the way they want.

Everything else you need to offer better customer service

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  • Automated workflows
    Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
  • Reporting
    Real-time dashboards and monitoring views make it easy to take action and optimize your team’s performance.
  • Winter | Leader
  • Winter | Momentum leader
  • Winter | Best results
  • Winter | Best usability
  • Winter | Most implementable
  • Portrait of Pelle Blarke of Wolt

    “The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

    Pelle Blarke
    Customer Support Lead
    at Wolt
  • Portrait of Shak Hossain of Pantheon

    “Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”

    Shak Hossain
    Head of Support
    at Pantheon
Cut support volumes and make customers happier
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