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Deliver faster support with AI-powered live chat software

Reach more customers more personally, regardless of conversation volume—or whether your team is free live or later.

Trusted by 25k+ businesses

Trusted by 25K+ Businesses

Conversational support where it works best for your customers

Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.

  • Seamless team collaboration
    Our inbox holds all your conversations across channels in one place. It also helps you collaborate with teammates in real time thanks to co-presence indicators, notes, and @mentions.
  • Customizable messenger to fit your business
    Our next-generation live chat solution lets you create an easy, engaging conversational experiences that immerses customers in your brand.
  • Advanced automation
    Deploy workflows that automate away manual tasks—such as routing, snoozing, and closing out conversations.

A live chat built for an Al-first world

  • An AI chatbot you can trust
    Fin, our breakthrough AI chatbot, can automatically solve customer issues with safe, accurate, conversational answers based solely on your support content.
  • Seamless human handoff
    Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
  • AI-powered inbox
    With Fin AI Compose, support reps can easily rephrase answers, adjust the tone, translate replies, fix spelling and summarize entire conversations.

“Our support agents love using Intercom. Now, they can manage seven chats at a time, compared to two chats with the previous system – a 250% increase.”

Stuart Sykes, VP Service Operations