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Intercom
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INTERCOM VS ZENDESK

Customer service has evolved. Zendesk hasn’t.

It’s time to leave Zendesk behind. You need a complete customer service platform that's seamlessly integrated and AI-enhanced. You need Intercom.

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  • Winter | Leader
  • Winter | Momentum leader
  • Winter | Best results
  • Winter | Best usability
  • Winter | Most implementable

Zendesk customers have spoken

  • Clunky platform

    Zendesk has been stitched together using disparate tools, making it slow, inefficient, and difficult to use.

  • Reactive ticketing

    Zendesk is ticket-centric and email first—making it difficult for teams to deliver quality, personalized support.

  • Costly and complex

    Zendesk raised their prices without improving their product—frustrating customers who struggle to justify further investments.

  • Lacking innovation

    Zendesk’s platform is outdated, leaving customers to face modern challenges with obsolete tools.

See why they are switching to Intercom every single day

  • One seamless platform

    Intercom is fully integrated, omnichannel, and easy to use—so you can deliver quality, conversational support from start to finish.

  • Human + AI

    Intercom is human-powered and AI-enhanced, helping you deliver personalized, conversational support that scales with your business.

  • Conversational

    Not every conversation needs to be a ticket. Resolve complex issues more efficiently with tickets designed to keep the conversation going.

  • Proactive

    Great service doesn't wait for something to go wrong. Get ahead of issues before they happen with in-context, automated messages.

  • Portrait of Eric Wantland of Copper

    “Since moving our support ticketing from Zendesk to Intercom, we’re not only saving both money and agent time by consolidating to one support platform, but we’re also delivering a faster and more personalized experience to our customers.”

    Eric Wantland
    Director of Support
    at Copper
  • Portrait of Vincent Terol of Spendesk

    “Before using Intercom, we didn’t have a single source of truth for customer contact, which is what we wanted. A key value differentiator of Intercom compared with Zendesk was its ability to offer proactive and self-serve support capabilities.”

    Vincent Terol
    Head of Customer Success
    at Spendesk
  • Portrait of Brett Rush of Wolt

    “We had difficulties with Zendesk not being a plug-and-play solution. Design and engineering resources are needed to get set up. Intercom was easy to configure and implement while offering the ability to provide conversational support.”

    Brett Rush
    Director of Customer Experience
    at Wolt

The future of customer service is integrated, AI-enhanced—and powered by Intercom

  • Help desk
    Intercom
    AI-enhanced
    Inbox
    Conversational ticketing
    Configurable
    help center
    Zendesk
    Outdated,
    clunky UI
    Reactive, slow ticketing
    Restricted customization
  • AI CHATBOT
    Intercom
    Activate in minutes
    Sophisticated
    AI chatbot
    Seamless human
    handoff
    Zendesk
    Complex setup
    Rules-based
    answer bot
    Rigid bot
    paths
  • Proactive Support
    Intercom
    Product tours
    Checklists
    Tooltips
    Zendesk
    No proactive support tools
HELP DESK

No more ticket pile-ups

The Intercom inbox is AI-enhanced and designed for speed and efficiency. Unlike Zendesk, our tickets continue the conversation. No switching tools, no lost context, and no ticket backlogs—so your team can resolve complex issues faster.

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AI HELP DESK
AI CHATBOT

Resolve 50% of customer questions. Instantly.

Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly. Zendesk's Answer Bot can't do any of that.

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AI BOT
PROACTIVE SUPPORT

Give customers the support they need, before they need it

Onboard, educate, and notify customers with proactive messages on your website, mobile app, email, mobile push, or SMS. Proactive support means fewer questions for your team and much happier customers. Zendesk has no proactive support tools.

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Proactive Support
Trusted by 25k+ businesses

Trusted by 25k+ businesses

Smooth migration.
Simple integration.

Whether you're starting fresh with Intercom or migrating from Zendesk, set up is quick and easy.

G2 ranks Intercom higher than Zendesk for ease of setup, and support quality—so you can expect a smooth transition, effortless onboarding, and continuous success.

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See for yourself why
Intercom beats Zendesk
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