“We’ve seen our engagement rates rise by 25–30%, product activation has increased by 11% across the board, and [Intercom's] automation capabilities have helped us to scale our efforts without increasing headcount, which has saved us $1 million.”
Head of Global Success Programs, Customer Success
“Since we introduced Custom Bots, our Support team has been able to save time and reduce their median reply count for certain queries by 57% – from seven replies to just three.”
Head of Sales, Support, and Success
"The happier our team is, the easier it is for them to delight our customers. So, Intercom was that one platform that tied all of those pieces together for us. We fell in love with it."
Chief Consumer Officer
Podcast | Intercom on Product
Our manifesto for next-generation customer service
In this episode of Intercom on Product, Des Traynor, Chief Strategy Officer and Co-founder, and Paul Adams, Chief Product Officer, sat down to talk about Intercom's new product manifesto for the future of customer service and what it means for us.