Reduce resolution times with the leader in AI for customer service
The only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.
Trusted by 25K+ Businesses
Give customers the support they need, before they need it
- Outbound Messages
Cut support volume by informing customers when issues arise with the largest selection of messages, including in-product, email, mobile push, chatbots and banners.
- Onboarding and education
Drive adoption of new features and deepen customer engagement with Product Tours, Checklists, Tooltips, and Banners.
- Series
Create cohesive, targeted message sequences across channels with a no-code visual builder.
Get more done faster with our AI-enhanced workspace
- Tickets
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
- Inbox
Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
- Help Center
Easily connect your Help Center across the whole platform—so customers can find the most accurate answers when and where they need them.
Resolve 50% of customer questions. Instantly.
- Fin
Resolve 50% of customer questions and reduce your team's ticket volume instantly with Fin, our breakthrough AI bot.
- An AI bot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
- Seamless human handoff
Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
- Connect it all with Workflows
Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.
Give customers the support they need, before they need it
- Outbound Messages
Cut support volume by informing customers when issues arise with the largest selection of messages, including in-product, email, mobile push, chatbots and banners.
- Onboarding and education
Drive adoption of new features and deepen customer engagement with Product Tours, Checklists, Tooltips, and Banners.
- Series
Create cohesive, targeted message sequences across channels with a no-code visual builder.
Get more done faster with our AI-enhanced workspace
- Tickets
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
- Inbox
Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
- Help Center
Easily connect your Help Center across the whole platform—so customers can find the most accurate answers when and where they need them.
What our customers are saying
People are talking
Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.