How to customize Fin AI Agent's tone of voice and answer length

This article explains how to configure Fin AI Agent's tone of voice and answer length in Fin Guidance — the settings that control Fin's personality and communication style. After you've trained Fin with content, follow the steps below to give it a personality that aligns with your brand.

Step 1 — Open Fin Guidance basics: Navigate to the basics section of Fin Guidance to see a list of key default behaviors, including tone of voice and answer length. You'll have the opportunity to fine-tune these later with specific guidance.

Step 2 — Set tone of voice: Set the tone of voice for Fin in the Fin Guidance basics section. This is how Fin will communicate with your customers in most situations. Hover over each tone option to see adjectives and descriptions that will help you understand them better.

Step 3 — Test your tone of voice: Test the different Fin tone of voice options to see them in action. Select one and ask Fin a question using the preview messenger on the right. This will allow you to see how Fin responds and adjust the settings to your preference.

Tip: Compare the different Fin tone of voice options with a preview to find the one that best suits your business. Consider your brand, your industry, and how you want to communicate with your customers.

Note: Your tone of voice settings will affect everything Fin says, from answers to greetings to clarifying questions.

Step 4 — Set answer length: Experiment with Fin's answer length setting in Fin Guidance. This setting only affects Fin's AI-generated answers. The concise option provides shorter, faster answers, while the thorough option offers more comprehensive information. The standard setting is a balance between the two. You can search for "Fin answer length" in the help center to learn more about this setting.