Automate conversations with the power of AI | Intercom

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Dramatically reduce your support volume

Fin can resolve over 50% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.

An AI bot you can trust

Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin Conversations in Inbox lets your team monitor all of Fin's responses.

Activate in minutes

Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.

Control when you want it, human when you need it

Enrich Fin with Custom Answers for your most important questions. For everything else, Fin will seamlessly pass conversations to your support team.

WORKFLOWS

Manage it all with Workflows—your mission control for automations

Easily build powerful automations with bots, triggers, conditions, and rules that create amazing customer experiences—all in one place.

No code needed

Deploy Workflows that automate away manual tasks—such as routing, snoozing, and closing out conversations.

Powerful and flexible

Workflows are deeply customizable so you can build personalized journeys that deliver real value for your customers.

Get a head start

Leverage dozens of pre-built templates for popular use cases—from support triage to customer onboarding and CSAT.

Omnichannel

Connect with your customers wherever they are—from web to Whatsapp.

Multilingual

Detect a customer’s language and trigger custom-language automations across 43 languages.

Interoperable

Integrate the tools you use everyday with over 400 pre-built apps in our app store.

Enriched

Add customer data such as order history or billing data to conversations with our robust APIs.