Get AI-first customer service with every plan

For customers who sign up and pay online, we accept all major credit cards.  To pay via ACH or wire, please contact our sales team.

Please note: Intercom is billed in United States Dollars (USD) only.

Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.

In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:

WhatsApp:

WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. Learn more about WhatsApp pricing

SMS:

SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. Learn more about SMS pricing

Emails and Email Campaigns:

Emails sent from the Inbox have no additional charge. Inbound emails from your customers and responses to those emails are included in your plan, with no additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. Learn more about Email pricing

Fin Resolutions:

Fin AI Agent usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more about Fin AI Agent pricing

Proactive Support Plus & Messages Sent:

Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 500 Messages Sent every month (see below for how ‘Messages Sent’ is calculated). Any messages sent above 500 per month are at an additional cost and charged per ‘Message Sent.’ Learn more about Proactive Support Plus

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products & features available in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.

If you’re interested in a free trial of the Expert plan, contact sales.

You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus add-on at any time. Customers on the Expert plan or on annual contracts need to contact us to make a change.

To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats.

If you have the Advanced or Expert plan, you can also swap a teammate's full Seat for a free Lite Seat. To change your plan, simply head to ‘Billing’ > ‘Subscriptions’

Learn more about changing or canceling your plans

Fin is the identity of Intercom’s AI tools that are integrated across the Intercom platform. Fin AI Agent provides instant, accurate answers for customers 24/7 over live chat and email. Fin AI Copilot provides instant, always-on assistance for support agents directly in the inbox.

Fin AI Agent is priced per resolution, and Fin AI Copilot is priced as a per seat add-on.

Fin AI Copilot is an AI assistant in the inbox designed specifically for customer support agents. Fin AI Copilot helps your team instantly find answers, figure out next steps, troubleshoot issues, and answer follow-up questions. That means your agents spend less time searching for information and more time building deeper customer relationships.

Every Intercom plan includes limited usage of Fin AI Copilot. Teammates can use Fin on 10 conversations or tickets per month.

For unlimited usage (subject to the Additional Product Terms for AI Products) you can add unlimited Fin AI Copilot to any Full seat, and will be charged an additional $35 per seat per month.

Learn more about seat pricing

Every Intercom plan includes limited usage of Fin AI Copilot. Teammates can use Fin on 10 conversations or tickets per month. Your included usage will reset on the first day of every month.

For unlimited usage (subject to the Additional Product Terms for AI Products) you can add unlimited Fin AI Copilot to any Full seat, and will be charged an additional $35 per seat per month.

Fin AI Copilot unlimited seats can be purchased for any teammate with a Full Seat. You can buy as many seats as you need.

The ‘Proactive Support Plus’ add-on is charged at a fixed monthly fee of $99. Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. This includes 500 ‘Messages Sent’ every month. Any Messages Sent above 500 per month are an additional cost and charged on the ‘Messages Sent’ metric. Learn more about Proactive Support Plus

‘Messages Sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.

‘Messages Sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.

The baseline monthly fee for ‘Proactive Support Plus’ includes 500 Messages Sent every month. Usage above this amount will be charged per unit (see additional usage question above).

For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘Messages Sent’ total for that billing month would be 4000. Since the first 500 ‘Messages Sent’ are included each billing month, they are free. Only the additional 3500 Messages Sent’ would be billed as an additional charge.

Learn more about ‘Messages Sent’

Intercom offers an Early Stage program for eligible startups. You can find more information and apply for this program on this page.

Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira

Learn more about apps and integrations