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Feature update
Tickets
Send ticket forms on WhatsApp, SMS, Facebook, Instagram, and email
Shared by Matthew
• June 10, 2026
When customers reach out via WhatsApp, SMS, Facebook Messenger, Instagram, or email, you can now send them a ticket form link directly in the conversation. Customers tap the link to open a branded web form where they fill in the required details — no need to leave the conversation or switch channels.
- Works across 5 channels — WhatsApp, SMS, Facebook Messenger, Instagram DMs, and email
- Same form experience as the Messenger — including conditional fields and file uploads
- Automatic status updates — customers receive ticket progress notifications in their original channel