See answered, missed, and abandoned calls in Custom Reports

Reporting on phone calls used to mean building charts by hand, and the outcome numbers didn't always agree. Custom Reports now includes answered, missed, and abandoned call metrics — calculated consistently across every view, and correct for teammates with restricted access.

Every inbound call lands in one of three buckets: answered, abandoned, or voicemail. The prebuilt Calls report shows these as summary counters and a per-teammate breakdown, so you can start from the template and see results straight away.