Follow Conversations and Tickets

Teammates can now follow a conversation or ticket to stay in the loop without being assigned to it.

• Follow from the Followers section in the conversation or ticket details panel — you’ll get the same desktop, mobile, and email notifications as the assignee.
• Notification behaviour is controlled by the “Activity in anything assigned to you or that you follow” setting, so teammates stay in control of what they hear about.
• A new Followed by filter in Search and Views lets you build a view of everything you follow.
• Conversations can have up to 100 followers, and followers carry over when conversations are merged.