New at Intercom

Find the exact conversations you’re looking for with flexible search and filters for Inbox 🔎🎯

Mary avatar
Shared by Mary • July 12, 2019

We’ve updated the search function in Inbox so that you can find relevant conversations easily and efficiently. You can now search your Inbox by keywords, tags, users, assignee and date range. Need something to drill down even more? You can also combine multiple tags and user filters.

Once your results appear, you can also sort conversations by newest, oldest or relevancy. This makes it even easier for you to spot trends and get context on an issue or customer you’re chatting with.

To learn more about Inbox search, go here.