Introducing Messenger-First Tickets!🎟

Hi there! Every customer need—from simple live chats to complex support tickets—can now start in the Messenger. 🌟

The addition of tickets allows you to handle customer requests asynchronously. Chat agents can focus on replying to simple queries quickly, while other teams carry out escalations and operational tasks in the background using tickets.

That means you can now resolve every customer issue entirely in Intercom. Read on.