New at Intercom

Give your customers a centralized view of their tickets with the tickets portal

Brian avatar
Shared by Brian • October 25, 2023

When using Intercom tickets in a b2b support use case, the tickets portal enables an external view of all tickets grouped by company.

This helps your business customers to:

  1. See a real-time view of all tickets in one place
  2. Reduce duplicate ticket submissions
  3. Take an action on a ticket to move it forward

Read more about how it works in our help article.