New at Intercom
New feature

Better Understand Your Data with Reporting Datasets

Mark avatar
Shared by Mark • January 16, 2024

Your Intercom reporting data is now organized into various reporting datasets. Each dataset comprises a set of metrics and attributes, which you can utilize to create charts and reports.

Here's what's new in this release:

  • We have restructured our reporting data into 9 datasets, providing you with a well-organized and thoroughly documented view of all reporting metrics and attributes.
  • Several metrics now feature net new attributes for enhanced filtering and segmentation, as attributes within a dataset are now available to all its metrics.
  • We've enriched our datasets by introducing 21 net new attributes, all accessible through our innovative chart drill-in feature.
  • To simplify chart creation, we have updated the names of some existing attributes, making it easier for you to decide which ones to use

To learn more about this release, click on the button below.