New at Intercom
Feature update

Link items in bulk to a Tracker ticket 🚀

Sze avatar
Shared by Sze • January 16, 2024

You can now link items in bulk to a Tracker ticket, instead of having to manually link them one by one. 💪

Linking related items to a Tracker ticket is useful for cases like bugs, feature requests and incidents. They help:

  • Create a single source of truth by managing all conversations with a single ticket.
  • Make collaboration easier by getting all teams to work from the same ticket, solving issues faster and ensuring no one misses an update.
  • Close the loop with customers easily and save time by updating all affected customers simultaneously.

Read more about Tracker tickets and how they work here.