New at Intercom
Support
AI Chatbot
Improvement

Duplicate Custom Answers as a reusable workflow

Julia avatar
Shared by Julia • February 05, 2024

You can now duplicate a Custom Answer as a reusable workflow—making it faster than ever to build great automations.

To start, navigate to the Custom Answer you wish to duplicate. Click on More > Duplicate. You will then be prompted to select “Reusable workflow”.

Now you also have the option to utilize this reusable workflow in another Custom Answer or any other workflow of your choice.

Any change made to the reusable workflow will update wherever that workflow is being used—reducing time spent managing automations.

Learn more about reusable workflows here.