New at Intercom

Improved flexibility for Office Hours & Reply Times in the Messenger ⏰

Eve avatar
Shared by Eve • April 25, 2024

You now have more control over when and where Office Hours and Reply Times are displayed in the Messenger.

In addition to your existing option - displaying general office hours to customers before a conversation is assigned and team-specific times once a conversation is assigned, you can also now:

  • Only show office hour and reply times after a conversation has been assigned to a team
  • Hide office hours and reply times entirely

These additional options give you greater flexibility to display the right expectations across teams and ensure accuracy when communicating with your customers in the Messenger.

We have also made it easier for you to configure your office hours and reply times. We consolidated the UI to make sure it is easy to understand.

This is now available on Web, iOS (v16.5.0) and Android (v15.6.0).