If a customer gets in touch outside of your default office hours, the Messenger will let them know when your team will be back in the office. This keeps customers informed and sets expectations for when they will receive a response.
Set office hours
Your default office hours are automatically set to weekdays from 9am to 5pm based on your local timezone.
You can edit your office hours from Messenger > General settings > Office hours and reply times.
Select + Add hours to set different hours for days of the week when you're in the office.
Outside of office hours, the Messenger will display when your team will be back online.
When a customer opens the Messenger outside of office hours, they’ll see when your team will be back online.
For example, if you’ve selected "Weekdays" as your office hours and a customer opens the Messenger during the weekend, we’ll let them know you’ll be back on Monday.
Set custom office hours for teams with different operating hours
When you set your default office hours this is a global setting based on your workspace's local timezone. So if you have teams operating in different timezones, they will use the default office hours from your local timezone, unless you set custom office hours for each team.
For example, if your workspace's local timezone is Los Angeles (Pacific Time) and you have a support team in New York, you can add custom office hours from 6am-2pm Los Angeles time (that's 9am-5pm in New York).
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