New at Intercom

Improved language detection for Fin AI Agent and Workflows ✨

Julia avatar
Shared by Julia • June 07, 2024

We have introduced two new improvements to language detection for our automation products – Fin AI and Workflows.

  1. Fin can automatically detect the language your customers are speaking in to ensure they receive support in their desired language. Learn more
  2. We’ve introduced a new no-code language override functionality that allows you to determine what language a specific customer should be spoken to in. Learn more

These improvements ensure your customers receive a consistent end-to-end support experience in the correct language.