What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

July 19, 2019

Better discoverability for your articles with SEO and URL improvements ๐Ÿ”—๐Ÿ‘€

To help customers easily find your help content organically, we've made three updates to Articles:

โœ… Ensured that your new URLs keep their previous ranking signals for search engines by moving from a temporary 302 redirect to a permanent 301 redirect

โœ… Adjusted redirects to include support for URL parameters, so that you can continue to track user behavior on your help content

โœ… Added support for non-ASCII characters in article URLs to make links more readable for your different customers

To learn more about Articles, see our FAQ.

Josh Djuric
Naomi Morton
Product Manager
Andy Walker
Pip Taylor
Danny Fallon

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