After configuring your help center to support multiple languages, you can translate each article into languages you support. For example, if you set your Help Center to support English and French, you’ll be able to create a version  of your articles for each language:

Once you’ve published articles with multiple languages, your Help Center will automatically detect your customers’ browser language, and show the matching article. For example, when a French visitor lands on your Help Center, they’ll see your French articles. If they’d like to see the English version, they can easily switch the language:

Add translated versions of your articles

After you compose an article in your default language, switch to the language you’d like to add a translation for:

Note: Creating translated versions of articles is optional. If an article is only relevant for customers who speak a certain language, you can simply publish one version of it in that language.

After selecting the language you’d like to write in, compose the translated version of your article. 

To add it to a collection, click ‘Article settings’:

Then, add it to the collection and section that best suit the article: 

Note: When editing articles, collection names will display in the default language.

Important: If you translate articles within a collection, make sure you translate the name of that collection, or it won’t appear on your Help Center homepage. The articles will still be accessible in searches, and when you send them directly to customers. 

To publish the translated version of your article, select ‘Published’ in the dropdown above the title:

And that’s it. Your translated article is now published and accessible in your Help Center!

Important: Multiple people editing a single article isn't currently supported, so we recommend writing the translated versions one at a time. 👌

View the translation status of your articles

The articles list shows a color-coded status for each of your articles so you can easily see which articles need translating, those that are published, and those still in draft.

  • Green = Published.

  • Orange = Draft.

  • Clear = Missing translation.

For example, this article is published in English, has a draft in French and is missing a German translation:

To show only certain articles in the list, you can filter them by status, then by language. 

For example, these filters show all French articles with a missing translation:

Keep multilingual articles private for logged-in users

With audience targeting enabled, you can set an article as private for your logged-in users. If a private article has multiple translations, all versions will be private. 

More resources:

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