Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

inbox
June 29, 2021

Easily contact customers and external partners from your Inbox to resolve complex issues faster 📤

Now you can start an outbound support conversation right from your Inbox. This lets you resolve complex issues more efficiently when you need additional input from customers or external partners.

You can also now use macros when starting new conversations. Visit our help center to learn more.

Apoorv Parijat
Engineer
Chris Bond
Engineer
Kath Smith
Engineer
Sam Murray
Engineer
Kelsey Mills
Engineer
Richard Livsey
Engineer
Murtaza Abidi
Designer
Jamie Hill
Product Manager

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