New at Intercom
Inbox

Easily contact customers and external partners from your Inbox to resolve complex issues faster 📤

Mary avatar
Shared by Mary • June 29, 2021

Now you can start an outbound support conversation right from your Inbox. This lets you resolve complex issues more efficiently when you need additional input from customers or external partners.

You can also now use macros when starting new conversations. Visit our help center to learn more.