What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

July 12, 2019

Find the exact conversations you’re looking for with flexible search and filters for Inbox πŸ”ŽπŸŽ―

We’ve updated the search function in Inbox so that you can find relevant conversations easily and efficiently. You can now search your Inbox by keywords, tags, users, assignee and date range. Need something to drill down even more? You can also combine multiple tags and user filters.

Once your results appear, you can also sort conversations by newest, oldest or relevancy. This makes it even easier for you to spot trends and get context on an issue or customer you’re chatting with.

To learn more about Inbox search, go here.

Agnes Stenlund
Eoin Houlihan
Jack Beegan
Mario Kostelac

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