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Reporting

New handling time metrics to help you understand team capacity and performance 📊

Sonia avatar
Shared by Sonia • October 21, 2021

Now you can see the average time teammates spend working on conversations to help you better understand performance and plan capacity and staffing needs. These new handling time metrics are in the team performance report and custom reports.

Visit our help center to learn more about how handling time is defined in the team performance report and custom reports.