Intercom Changelog & Release Notes | Product Updates

Now, you can take even more Trello actions directly in the Inbox. No more switching tabs to log or check the status of bugs, tasks, and feature requests.

With the Trello app, you can:

• Create a new card in Trello from the Inbox
• See existing cards that are attached to the user or conversation
• Search and view the board or status of existing Trello cards
• Attach data like an Intercom conversation or user to an existing Trello card

With a frictionless way for agents to add conversation data to Trello cards, the collaboration between your support and development teams is now more seamless than ever.

For more information, head to our App store or check out our docs.

With Quick Links your team can create powerful shortcuts to search for information in your admin tool, billing system, CRM or other tools in your stack, without additional code. Now teammates can find all of the context they need about leads or users in a single click so they can get back to the conversation faster.

To automate common search queries you can add custom attributes stored in Intercom such as user ID, account number, or company name to your links.

For more information, head to our App Store or check out our docs here.

Now your support team can view Shopify order details–including last 3 orders and their status–right from the Inbox, letting them handle inquiries quickly without clicking elsewhere for order information.

For more information, visit our help center.

Now you can view subscriber data and adjust subscriptions in Mailchimp right from Intercom. You can also send subscriptions forms in conversations to quickly capture new subscribers. Learn more by reading our updated documentation and to get started, head to our App Store.

No more switching tabs to find payment details or adjust a customer's plan. Now you can easily view Stripe data inside your Intercom Inbox like subscription plan, recent payments and account balance. You can even initiate subscription upgrades inside conversations with customers. Learn more by reading our updated documentation and to get started, head to our App Store.

Now you can preview Custom Bots on your website or in your app so you can test before setting them live.

Additionally, it's now possible to collect open-text replies without using a Custom Data Attribute. This allows you to ask open-ended questions and capture information that’s relevant to the conversation, such as a feature request or problem report.

We’ve centralized all of our reporting so that you have one, easy-to-access place to understand how Intercom is performing across every product you use. You’ll now see a dedicated tab for Reports in the main navigation bar.

In addition to housing our existing reports for Inbox, Messages, Articles, and Operator, we’re also introducing a new Overview report. View this report to get insights like:

• How many new leads and users you are tracking over time
• Which webpages, messages, and bots are driving the most conversations
• A snapshot into key metrics like median first response time and conversation ratings

For more information, check out our docs.

You can now change the order of steps in your tours by dragging and dropping in the editor, making it much easier to add in new steps, or change up the order as you build.

Learn more about Product Tours in our docs.

You can now ask people to fill in a text field in order to progress through a tour. For example, you could prompt a user to name their project before they move on to the next step.

Learn more about Product Tours in our docs.

Now you can see how many people view each step of a tour making it easy to identify where you can improve.