Intercom Changelog & Release Notes | Product Updates

🤖🖨Now it’s easy to replicate existing Custom Bots. Experiment and test new configurations - such as different target audiences or button responses - without starting from scratch or impacting any live Custom Bots.

You now have more flexibility than ever before to trigger actions, filter conversations, and assign teammates using Intercom's webhooks and APIs. This means your team can automate more workflows and efficiently handle sales and support conversations at scale.

With the updates, you can:

• Trigger actions or filter conversations based on conversation tags with our new Conversation Tagged Webhook
• Check if teammates are available for a conversation – or set teammates to away and reaasign their conversations – with our updated Admins API
• Route and re-route conversations by running assignment rules at any point in a conversation with our new Run Assignment Rules API

Explore our developer docs to learn more, or get started building an app.

Now teammates in the Inbox and customers using the Messenger can download a text file transcript of their conversation.

• Teammates can now easily share valuable customer conversations about feature requests or bugs with colleagues who don't use Intercom.
• Customers now have a more flexible way to save information like tracking codes or reference numbers for use later on.

Qualify leads automatically, book more meetings and hit your number with the perfect bot for your business. See what Custom Bots can can do for you:

More leads 24/7 Your bots work all day every day – starting conversations, asking the right questions and delivering the most qualified leads right to you.

Code-free customization Bots connect to your tech stack, automate workflows behind the scenes and act as an extension of your sales team.

Performance-enhancing apps The only bot with 100+ apps that encourages leads to take the next best step in their buying decision.

Accelerated sales cyclesCustom Bots qualify leads and connect you to the best ones when they’re live on your site.

Growth beyond human limits From 1 to 1,000,000 leads, your bot gives everyone an immediate response and a consistent experience that grows your funnel.

Get started with Custom Bots here.

🎦Reach a wider audience by featuring upcoming webinars on your Messenger home screen or sharing them in conversations or messages, and make it easy for people to sign up in just two clicks. Visitors and users can see the details of each webinar and register directly in the Messenger.

Install the app from the Intercom App Store, or see our docs to learn more.

Promote the content that’s most relevant for your visitors or users on your Messenger home screen or in your conversations with brand-new templates for the Content Showcase app.

The "announcement" template is perfect for highlighting upcoming events or important news; the "top articles" template is great for featuring popular blog posts or key help center articles; and the "career listings" template is designed to help you boost recruiting efforts. Want to showcase something else – like discounts, your social media pages, or your office location? Try our “flexible list” template. Install the app from the Intercom App Store, or see our docs to learn more.

The new Intercom App Store makes it even easier to discover new apps and connect the tools you love to Intercom. Check out the new collections for sales, support and marketing teams, or browse to find your next favorite app.

And it's easier than ever to build your own apps - whether for Intercom's 30,000+ customers or just for your own team - with:

• Our brand new Messenger framework, now out of beta!
• A brand new Developer Hub that makes it easy to get started quickly and manage your apps
• Free developer workspaces so you can safely build and test in a demo environment
• A new developer forum where you can meet other builders, share your knowledge and get help

Check out what other partners have built in the Intercom App Store, including the new app from Coda for collecting and analyzing customer feedback from the Messenger 🙌

The new Intercom mobile SDK brings the Messenger Home to your mobile applications. This means you can add messenger apps that allow your users to self-serve instead of starting a conversation. Users can now quickly access relevant help articles, review pinned content, and view product status in real time – all from the messenger home screen.

Get the new mobile SDK for iOS and Android.

Ask questions inside messages to learn more about leads and customers. Responses are automatically recorded as custom attributes. Capture information like use case, job title, company size, communication preferences, and more to intelligently segment your audience, send custom content, and deliver great experiences.

Get started with Ask a Question in the Intercom App Store.

Using multiple tools to communicate with and track your customers can mean time wasted switching between tabs or copying and pasting data. Now, you can seamlessly sync your data across all of your tools, so you always have the context you need to nurture and convert more leads.

With Intercom’s HubSpot and Marketo apps, you can:

• Keep track of every lead by automatically creating Intercom leads in HubSpot or Marketo
• Follow up with leads sooner by identifying anonymous leads in Marketo with contact information from Intercom
• Have all information at your fingertips by viewing HubSpot or Marketo data in your Intercom inbox
• Get a complete view of every lead’s journey by automatically logging Intercom conversations in HubSpot or Marketo

Learn more about the HubSpot app and the Marketo app in our docs, or install them from the Intercom App Store.