Intercom Changelog & Release Notes | Product Updates

You'll now find integrations built by Intercom’s Platform Partners in the Integrations Hub, alongside those built by Intercom.

We’ve added over 20 partner integrations so far. Take a look and find new tools to help you work more efficiently, measure your impact, and keep your data in sync.

You can now filter your Respond Insights – conversation volume, median response time, and teammate performance – by a custom date range within the past two years.

We've added a new filter to the team inbox called 'Waiting longest' that lets you sort your open conversations from longest to shortest wait time.

We’ve simplified our product line-up by combining Acquire and Resolve into one product - Respond. Now you only need Respond to manage and reply to conversations with both website visitors and logged-in users in the team inbox. Here's a quick video that shows what's changed.

For more details take a tour or check out this doc.

Our integration with Microsoft Teams lets you view your Intercom Respond insights from right within Teams. Easily keep track of how many customer conversations your team is dealing with, your busiest times and how quickly you’re responding. And, of course, discuss these insights with your teammates directly within Teams so you can work together to provide better support. Here's how it works:

The integration is available to all Respond customers with a Microsoft Teams account and is set up in just a few clicks.

You can now choose a language for your Help Center UI, making it easier for your customers to navigate articles and get answers on their own. This won't translate the content of your articles—just write those in your chosen language. Check it out:

Currently you can set one language for your Help Center and there are 38 languages to choose from.

Go ahead and set your language or learn more about it here.

We've updated the composer for creating and editing saved replies. Our new rich text editor makes it easy to personalize your canned responses by adding attributes, emojis, gifs and images.

We’ve added some new features to our API to make retrieving large amounts of data easier:

• You can now list large numbers of Leads and Companies using our Scroll API (in addition to Users as before)
• The Segments API can now return the number of users in a segment, both when listing all segments or when retrieving a single segment

We’ve also made some changes to rate limits in order to avoid volume spikes and improve stability. Our standard rate limit is still 500 calls per minute, but this is now distributed over 10 second periods with a maximum of 83 requests per 10 seconds. Read our rate limit guide for more details.

We’ve added a new GIF button to the composer in the Messenger and team inbox, so your teammates and users can search for and share GIFs in conversations. Read our take on how to make GIFs a fun and personal way to communicate with customers.

Get the latest version of Intercom Conversations from the App Store and Google Play Store. For iOS users, make sure to update to iOS 10 or later to start using these features.