Intercom Changelog & Release Notes | Product Updates

Hit "Send” too soon? Offering a discount for a limited time? Whatever the case, the “Stop” button for manual in-app messages prevents a message from sending to additional users.

• The number under “Audience” shows the number of people who match the rules for the message

• “Sent” shows the number of people who have received the message

• Stopped messages cannot be put back live

This feature was previously available but had to be removed temporarily.

You can now use Delivery Windows to set specific hours and days for when an automated push message should send. This allows you to notify each mobile user at the optimal time based on their time zone ( i.e. not 3am on Tuesday 😴 ).

Delivery Windows are available on Engage Standard. If you're not already using our mobile SDKs, check out our documentation to learn how to install them in your iOS and Android apps.

It’s now easy to quickly find a particular article that you want to make an edit to or simply check how it’s performing.

Give it a try!

Tools such as OAuth, Access Tokens, and webhooks now live here alongside all our API documentation and guides.
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Simply click on the Developer Tools link in your app settings or visit developers.intercom.com and click on 'Dashboard'.
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You can get started with bulk Lead operations right away and they'll be added to our SDKs soon – in the meantime you can follow this guide for using them alongside our SDKs.
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If you're using Educate alongside Respond, now when a user starts a new conversation via the Messenger inside your app, we’ll automatically encourage them to visit your Help Center. This allows them to help themselves while they wait for your team to reply.

The auto responder is smart about who it messages and when—you can read more about how the responder works here.

Currently, this is only available to apps where the default language is English (localization for other languages coming soon). This is just the first step towards making help content automatically available through the Messenger 🚀—stay tuned!

We've made creating visitor auto messages faster and more reliable.

You'll find the new flow is similar to creating user auto messages:

1. Define your target audience using rules
2. Message: Compose your message, select who it's sent from, choose who should get the replies, and how it's delivered
3. Goal: Set your goal for the message
4. Review: Set it live 🚀

We built Educate to work seamlessly with our help desk product, Respond. It uses AI to automatically suggest help articles for you to share with customers, based on your conversation history, right from your team inbox.

Try it free and start scaling your support by giving your customers a way to help themselves.

We're just getting started. There are plenty of updates on the way!
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You can now turn off advanced keyboard shortcuts in the team inbox. If you would like to change your keyboard shortcut settings, just press from anywhere in Intercom.