Prioritize companies in Series so users that belong to multiple companies only receive one message

Introducing new company priority settings in Series 🎉

You can now set whether your Series messages are sent to every user, regardless of how many companies they belong to (meaning one user can receive multiple of the same message - one message per company they belong to in Intercom), or whether Series messages are only sent once per user, regardless of how many companies they belong to.

Setting your Series to prioritize a single company means users belonging to multiple companies that match your rules will only receive messages for the highest priority matching company. Set priority based on company attributes to ensure you’re reaching your users at the ideal place.

To learn more, check out this article.