Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

bots
October 10, 2019

Provide more relevant answers to your unique audience segments with Answer Bot targeting 🎯✨

You can now make responses to your customers even more personal with answer targeting! This will allow you to limit answers to specific audience segments when using Answer Bot, creating a more tailored experience for your customers.

To get started with answer targeting, add the unique criteria or set of attributes to each Answer you create.

You can start segmenting your responses now. For more information on Answer Bot, you can also visit these articles:

How does Answer Bot work? Answer Bot: How to create an effective answer When does Answer Bot send a message?

Fergal Reid
Product Manager
Mario Kostelac
Engineer
Eoin Nolan
Engineer

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