What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

all products
February 06, 2020

Save time managing permissions and increase security with Custom Roles 🔐👥

Now adding new teammates and managing their permissions is more efficient and secure. Custom Roles ensure every teammate has the right permissions for their role. Simply create a role that's custom to your business, such as Customer Support Representative, and configure the corresponding permissions.

Learn more about Custom Roles, available on our Premium plan.

Enzo Avigo
Product Manager
Davey Heuser
Designer
Neil Peirce
Engineer
Adam Byrne
Engineer
Bart Lecki
Engineer
Rob Clancy
Engineer

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