What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

all products
February 06, 2020

Save time managing permissions and increase security with Custom Roles 🔐👥

Now adding new teammates and managing their permissions is more efficient and secure. Custom Roles ensure every teammate has the right permissions for their role. Simply create a role that's custom to your business, such as Customer Support Representative, and configure the corresponding permissions.

Learn more about Custom Roles, available on our Premium plan.

Enzo Avigo
Product Manager
Davey Heuser
Neil Peirce
Adam Byrne
Bart Lecki
Rob Clancy

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