What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

inbox
December 09, 2019

Set better expectations with your customers using Team Office Hours & Reply Times 🕔

Now you can set even better response time expectations with your customers. If you have multiple teams working across different time zones, or your Support and Sales teams have different hours, you can set team-specific Office Hours.

If different teams have different expectations of first response time, you can also set team-specific Reply Times.

Learn more about Team Office Hours or Team Reply Times, available on our Inbox Premium plan.

Lauren Ottinger
Product Manager
Maddie Revill
Engineer
Jahde Eve
Engineer
Fan Guo
Designer
YinYin Guo
Engineer
Daniel Husar
Engineer
Nicolette
Engineer
Ben Lo
Engineer

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