Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Outbound messaging
April 06, 2021

Set messaging permissions based on teammate role

Admins in Intercom can now set message targeting rules based specific roles. Use these new settings to ensure your team is only messaging the right audiences.

As an admin, create a new role or edit an existing one within your team & roles settings to set permissions.

Teammates that have been given specific default rules will see them whenever creating a new outbound message.

To learn more, check out this article.

Shwaytaj Raste
Product Manager
Alex Potrivaev
Designer
Pranav Singh
Engineer
Eoin Nolan
Engineer

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