Collaborate more easily with your team and keep things tidy with two extra /commands for the new Slack integration:

• Add an internal note to a conversation by typing /note in the channel. You can @mention your teammates in notes too - perfect if you're handing a conversation over 🎉

• Easily close conversations when you’re done by typing /closed. This archives the channel in Slack and closes the conversation in Intercom so everything is kept tidy 👌

You can set up the integration from your integrations hub or find out more in our docs.

Our bot Operator can already qualify leads on your website so you know who’s worth your time and who’s not. Now, Operator can also follow-up with your best leads to schedule sales meetings with them 24/7. Just set it up and Operator will book meetings with your best leads 'round the clock. No need to worry about being double-booked too, Operator will only recommend times when you or your teammates are available.

Meetings can be distributed round-robin style across a team or to a single teammate. To enable this feature, first sync your Google Calendar with Intercom, then add the meeting invite follow-up in Operator's Contact and qualify menu. Check out this quick doc if you need help.

If you use Intercom on your website to capture and convert new leads, but your support team works in a separate tool, our bot Operator can now automatically forward visitors who need support to the right channel:

To direct your customers to the right place for support, and prevent new requests from being created in Intercom, you can share an email, link, or phone number. You can set up this feature in the Conversation routing menu in Operator’s settings.

We've updated the names of our products to make Intercom simpler and easier to understand.
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These new names are based on feedback from our customers and now better align with each product's core functionality.

In addition to new product names, we’ve also updated the names of our pricing plans:

• Lite is now called Essential
• Standard is now called Pro

There are no changes to functionality or price. Only the names are changing.

Our new two-way Slack integration makes it easy to respond to leads instantly from Slack.

Choose exactly what to be notified about in which channels so you can focus on your highest quality leads first. Then chat, qualify and close - all without leaving Slack.

Read our docs to find out more - it takes just a few clicks to install, or simply upgrade if you're using our previous Slack integration.

Intercom can now help you schedule meetings with your leads and users. Send people a meeting invite through the Messenger or by sharing a personal booking link to let them select a time you're both free.

You can send an invite on behalf of yourself or a teammate (think SDR booking a meeting for an AE 💸). Meeting participants will receive a calendar invite when a time is selected.
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Get started by connecting your Google Calendar with Intercom and setting your availability. Check out this doc for more info and let us know if you have any questions.

📈 💰
We've combined two of Operator's qualification steps into one. Now Operator will ask for a lead’s contact details together with any qualifying questions you’ve set up:

You can also adjust when Operator asks for a lead’s contact details, so you can ask for email first, last, or at any point during qualification. We’ve seen the greatest impact by asking for email first, leading to a 25% increase in emails captured with just a 7% lower completion rate.

You can customize Operator's qualification skill in the settings here.

⚡ 🔎
When a customer has a question they can now quickly search for articles in the Intercom Messenger. They simply enter their query into the search bar and their search results will open in a new browser tab.

The search bar replaces the Help Center link in the Intercom Messenger.

The help center can now be embedded right inside iOS and Android apps. Now your users can quickly search and read articles from your help center without leaving your mobile app.

Install the latest version of our iOS and Android SDK installed to get started.

It's now much quicker to add and remove filters on your people and company lists. Simply search for the attribute or event you want to filter by (no more scrolling!) and easily see which filters are already applied.