If you use Atlassian's Statuspage, you can display the status of your app right on your Messenger Home screen. This will reduce inbound conversation volume for your support team by proactively surfacing outage information. Your customers can also subscribe to updates (via email or text) to be alerted of any changes.

Lastly, you can control if you want only users or website visitors or both to be able to see this app. To learn more about this app see our docs or check out the new Messenger here.

Hop on a call with a valuable lead to close them faster or resolve a customer's problem by talking them through a solution. Aircall gives you phone functionality within Intercom's Messenger. At any point in a conversation, you can initiate a voice call with a lead or customer.

To learn more about this app see Aircall's page or check out the new Messenger here.

With the Campaign Monitor Subscribe app, you can get new email subscribers straight from your Messenger Home and sync them with your Campaign Monitor mailing lists. You can also offer a reward for people who submit their email, such as a discount code, or downloadable content.

To learn more about this app see our docs or check out the new Messenger here.

You can now search through a lead, user, and company's details straight from the inbox and in their profiles.

We’ve redesigned the entire Intercom web app to deliver an even better experience for you and your sales, marketing and support teams. You’ll find a cleaner and more efficient layout, simplified navigation, and brand-new features to help you work faster. Take a look at what’s new:
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A few highlights of the new design:

• Consistent left-hand submenus for intuitive navigation
• More powerful platform search to find any user, lead or company
• Full-screen views when your in the platform or any of our products (Messages, Inbox or Articles)
• Customizable wallpapers to make the Inbox your own

For a complete list of everything that’s changed check out our help doc. And to learn more about our design process, read our blog post.

You can now set permissions so that only certain members of your team can reassign conversations that are already assigned to a teammate. This permission will prevent your team from worrying that a good lead, or an easy support request, will be taken from their inbox.

This permission only prevents reassigning conversations from an individual's inbox. All teammates will still be able to assign conversations that are currently unassigned, or in a team inbox. You can set permissions for your team here.

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Now you can link directly to specific messages in conversations.

With these direct links you can bring someone's attention to a specific message in a conversation, eliminating the extra time it takes to explain which message you want them to see.

Now when you call the Intercom API, you can get a list of the data attributes that describe your leads, users and companies. This gives you a global view of all your customer data stored in Intercom—making it easier to build and maintain your custom integrations between Intercom and your CRM or customer database.

If you’re new to the Intercom API, custom data attributes allow you to store all kinds of relevant information about your customers, like their plan type, products purchased, signup date and more. With the new Data Attributes API, you can now:

• Get the global list of attributes for your Intercom app as well as the metadata (i.e. datatype and format) associated with each attribute
• See if the attribute can be updated from the user interface by a teammate
• View the options available in a list type of attribute

All this helps you keep your data mapped and in sync between your stack of products, so you can send more targeted messages using Intercom while keeping your preferred customer database updated along the way.

To get started, take a look at our developer docs (with example JSON scripts!) for more details.

You can now retrieve your Conversation Ratings through the API, making it easy to report on customer satisfaction and track ratings alongside other customer data.

Simply send Conversation Ratings to your data warehouse or reporting tools using the Conversations API. When you retrieve a conversation, the metadata will include the rating and any comments left, which customer gave the rating and when, and the teammate it was left for.

Learn more about our Conversations API in the developer hub.

Now when a lead or user visits a page on your website or in your web app with a UTM tag, that information will be added to their profile in Intercom.

With UTM data in Intercom you can:

• Trigger messages to people on your website and in your apps based on their UTM data
• Route conversations based on UTM data
• Export lead and user UTM data to attribute new leads and customers to specific marketing campaigns
• Automatically sync UTM data on leads to Salesforce

Head over to our docs to learn more about UTM tracking and our Salesforce integration.