We've made some improvements to Smart Campaigns to give you more control over when people leave your campaign and new rules to trigger follow-up messages.

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This new goal is helpful if you're trying to start a conversation with people in your campaign, but don't want them to receive additional messages once they reply to one. When people reach the goal, they'll be removed from the campaign.
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New message engagement rules: Replied, unsubscribed, and bounced

You can now trigger messages inside of campaigns when someone has or hasn't replied to another message. This allows you to follow up on messages that asked for a response but didn't get one, or, prevent users from receiving specific messages if they respond to another.

You can also now trigger messages when someone unsubscribes or their email bounces. This allows you to send follow-up communications via in-app messages, or, ask them to update their email address.

We've relocated several features to reside under the products they're available on:

• section

• Auto messages to users and leads and manual messages are now in the Engage section

• Assignment rules are now in the Respond section

We’ve released Personal Access Tokens, which – along with OAuth – replace API Keys as the method for authorizing access to your data.
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If you're using API Keys – whether to access your own Intercom data through the API or to access other people's data through an integration you’ve built – as soon as possible.
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You'll find all the information you need to upgrade here, including key dates.

If you’ve provided your API Key to a third party in order to use an integration you don’t need to take any action. Those integrations may prompt you to reauthenticate once they’ve upgraded to OAuth, which takes just a couple of clicks.

You can find it, along with our full list of available libraries, in the Developer Hub.

intercom.io/acquiring-customers/automatically-message-visitors-to-your-website" target="_blank">auto messages to visitors on your website from a team. This is a great way to personally welcome people to your site and should increase the number of conversations you have with new visitors. This functionality is available on the new Messenger. If you haven’t been upgraded already, we’ll notify you when your app is able to.
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intercom.io/in-app-messaging?utm_medium=change-log&utm_source=intercom&utm_campaign=mv3-announcement" target="_blank">our all-new Messenger. Completely redesigned, it’s got a fresh new look and fluid consumer experience for web, iOS and Android apps. Check out what's new.

We're rolling out the new Messenger to customers over the next few weeks. We'll let you know as soon as you can update your app. Hang tight :)

With the latest version of Intercom Conversations for Android, you can now search for and start conversations with users or leads. Here’s a summary of what’s new:

• Access all your users and leads from the
• Quickly find users and leads by their name or email address to start a conversation via in-app message or email

Get Intercom Conversations today on Google Play.

apple.com/us/app/intercom-for-ios/id739927601?mt=8" target="_blank">Intercom Conversations for iOS. With it you can quickly search for people by name or email, message them directly from the people list, and view your recent searches. With this update, we've removed filtering from the People section of the app.
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Get Intercom Conversations today in the App Store.

Get more context on the feature requests and issues you’re tracking in Trello with data from Intercom. Simply search for and attach conversations, users and companies directly to your cards inside Trello.
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Setup takes just a few clicks — take a look at our docs to learn how.