Automate conversations with the power of AI

Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbot.

Dramatically reduce your support volume
Fin uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
An AI bot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin conversations in inbox lets your team monitor all of Fin's responses.
Activate in minutes
Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.
Control when you want it, human when you need it
Enrich Fin with Custom Answers for important questions. For everything else, Fin seamlessly passes conversations to your support team.

Conversational
A true natural language bot, Fin can understand complex queries, ask clarifying questions, and fully converse with your customers.
Answers from multiple sources
From Intercom Articles, Zendesk Help Center, or any public URL, Fin can ingest content from multiple sources at once. Instantly.
Question routing
Fin can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.
AI-powered Inbox
When Fin passes complex problems to human support teams, reps can instantly generate replies, and recap conversations for other agents.
Omnichannel
Fin can effortlessly keep conversations going wherever your customers are—Intercom Messenger, WhatsApp, SMS, and more.
Multilingual
Fin will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports.