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“We start every day with a clear purpose, an intention to make an impact. We don’t wait for the right moment, we create it. We fight to unblock ourselves, we push to make progress, and we work hard with a sense of urgency and focus.”
Brian Donohue, Senior Director, Product Management“We believe that the time we have together, to make an impact, is fleeting and precious—so we’re always striving to seize it. But we also believe that making every day count is just as important outside work as it is in. Balance is the key.”
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“We believe that anything is possible, and that we can do incredible things. We believe we have an exciting future ahead. We enjoy this journey that we’re on together and we look for the fun in what we do. We always assume good intent, and we deeply value kindness and empathy.”
Catherine Brodigan, Manager, Partnerships“Since I joined Intercom five years ago, we doubled our customer base—and we're still growing fast. We're also growing our sales team, but we've kept the same supportive culture. This progress makes it easy to be excited and optimistic about the future.”
“We love solving our customers’ most important, most urgent, and most valuable problems. We measure and obsess about delivering meaningful results and value for our customers and continuously improving our capabilities to do this even more in the future.”
Abde Tambawala, Senior Director, Sales Operations“Customer focus isn’t just for customer-facing teams—I see this all over the business, whether it's easier billing (from finance), deeper insights (from our analytics teams), or building great experiences throughout our product (from R+D). Win, win, win.”
“We believe in ourselves and genuinely love to learn as individuals and as a team. We are curious by nature and we ask a lot of questions—we never assume we have all the answers. We give and receive feedback openly and honestly. We embrace a growth mindset and we constantly look for ways to be better.”
Paula Lopez-Pozuelo, Manager, Engineering“We’re not scared to get things wrong. We’re about learning from mistakes, not assigning blame. Supporting your colleagues is part of the culture—it’s easier to learn when you know the help will be there.”
“We love to tackle big problems, and we love to break them down into solvable pieces. Our ambition drives us to go beyond what’s thought possible. We start with the problem to be solved in everything we do. We invest in building for the long term and we learn from experimenting in the short term.”
Jordan Neill, Senior Director, Engineering“We built Series—one of our most ambitious projects—over two years. We had a vision rooted in a deep understanding of what our customers needed, but we iterated our way there by adding value day by day, week by week, month by month. Every step of the way.”
“We work as one team, we win as one team. We hold a very high bar for ourselves and others. We respect one another and we seek out different points of view to find the best path forward. We look out for each other, we lift each other up, and we ensure there’s equitable opportunities for all to succeed.”
Tatiana Sivo, Product Designer“We have a strong sense of community here. It isn’t just a job—you really feel that you’re doing something bigger together.”
“We start every day with a clear purpose, an intention to make an impact. We don’t wait for the right moment, we create it. We fight to unblock ourselves, we push to make progress, and we work hard with a sense of urgency and focus.”
Brian Donohue, Senior Director, Product Management“We believe that the time we have together, to make an impact, is fleeting and precious—so we’re always striving to seize it. But we also believe that making every day count is just as important outside work as it is in. Balance is the key.”
“We believe that anything is possible, and that we can do incredible things. We believe we have an exciting future ahead. We enjoy this journey that we’re on together and we look for the fun in what we do. We always assume good intent, and we deeply value kindness and empathy.”
Catherine Brodigan, Manager, Partnerships“Since I joined Intercom five years ago, we doubled our customer base—and we're still growing fast. We're also growing our sales team, but we've kept the same supportive culture. This progress makes it easy to be excited and optimistic about the future.”
We reward our people
All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn
There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously
We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work.
The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Customer service teams from more than 25,000 global organizations rely on Intercom to deliver efficient and personal customer experiences at scale.
We build tools that make it simple for customers and businesses to connect.
We work to better understand our customers—and their customers.
We're friendly and collaborative. We obsess over our customers' success.
Product is at the heart of everything we do. We’ve built a business, a brand, and a reputation around it.
We make sure that connecting with customers is a simple, intuitive experience.
We recruit the world’s best employees—and make sure they love their experience here.
We’re the support team at a company that’s revolutionizing customer support.
We're a multidisciplinary group helping Intercom scale to meet our ambitions.
We focus on building brand awareness and generating demand from our customers.
The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People.
Where it all began, and still our largest office—home to R&D, Sales, Marketing, and People teams.
Home base for a number of our R&D teams.
Helping us grow our global presence with dedicated Sales and Customer Support teams.
Where our Customer Support and Sales teams work their magic.
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Per the Irish Gender Pay Gap Information Act 2021, we report annually on gender pay figures for employees based in Ireland. You can view our 2022 report here.
