Latest posts by Declan Ivory
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
Customer Service 2 min read
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?
Customer Service 2 min read
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.
Customer Service 12 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
AI & Automation 15 min read
As the customer service space finds new and exciting ways to work with AI, the roles and career paths that make up support teams are being reshaped. Here are just a few of the brand new roles already emerging as customer service embraces AI.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
AI & Automation 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.