Latest posts by Declan Ivory
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide; what you prioritize, and what you don’t.
Customer Service 12 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
Customer Service 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.