Product & Design
35 min listen
Intercom on Product: Speeding back up when momentum drops
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Des Traynor
Latest posts by Des Traynor
Growth 31 min listen
Andrew Chen on how tech’s giants drive growth with network effects
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 19 min watch
Growing up without growing old: How to keep the startup spirit as you scale
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Product & Design 3 min read
Foundations to build on: Intercom’s principles for building product
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Product & Design 32 min listen
Intercom on Product: Keeping the momentum going as you scale
This month, Intercom turns 10. As we reflect on the lessons we’ve learned along the way, we keep coming back to the importance of speed. Here’s how we think about maintaining momentum.
Product & Design 3 min read
Trajectory matters more than state
When considering how to grow your business, it’s not about where you are, it’s about where you’re going and how fast you’re getting there.
Product & Design 30 min listen
Intercom on Product: Accelerating your strategy after COVID-19
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
News & Updates 4 min read
Conversational support is business critical – insights from Forrester research
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
Product & Design 33 min listen
Intercom on Product: the siren call of innovation
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…
Sales 51 min listen
Bob Moesta on unleashing your sales superpower
In our latest episode Des Traynor chats Bob Moesta, the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and making it an empowering experience for all.