The problems people encounter in their lives rarely change from generation to generation. The products they hire to…

There are few issues more important than customer retention when running software-as-a-service businesses. It’s no good acquiring customers…

Kaizen is the philosophy of continuous improvement. Web businesses searching for product market fit think they can follow…

The most important tasks for any early stage startup are to write code and talk to users. When…

This week I gave a talk at The Next Web on the importance of your product strategy when…

Why does someone switch from one product to another? It’s rarely the first reason they’ll offer. You have…

Convincing potential users to sign up for your product isn’t easy. But what happens next is far more…

There is an infinite amount of advice for startups, but if I had to boil it down to…

Sometimes your customers really want to use your feature or product, but they also want something else that…