Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
In these tough economic conditions, most businesses are just thinking about how to survive. But if you’re brave and move fast, it’s actually possible to find new opportunities to grow.