Latest posts by Des Traynor
GPT is unfolding before us, and we’re not missing a beat. As we explore the potential and limitations of this new tech, will it live up to the hype?
Support 30 min listen
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
Product & Design 50 min listen
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
Product & Design 19 min read
In these tough economic conditions, most businesses are just thinking about how to survive. But if you’re brave and move fast, it’s actually possible to find new opportunities to grow.
Product & Design 40 min listen
We’ve been here before. Between media buzz, overstated claims, and the work on the ground, sometimes it’s hard to distinguish fantasy from reality when dealing with Machine Learning. As neural networks mature and stand out from the pack, can the tech live up to the hype?
Product & Design 27 min listen
In the face of what’s expected to be an economic downturn, projected growth has slowed, investment has shrunken, and the tech industry has taken a hit. It’s time to pause, regroup, and devise a new game plan.
Product & Design 35 min listen
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Growth 31 min listen
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 19 min watch
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.