Strategies to drive sales and build loyalty with always-on, AI-powered support
The 2025 eCommerce Customer Service Transformation Report details strategies to provide personalized help for every shopper, boost sales through proactive support, and scale during peak shopping periods.
What's Inside
01
AI is no longer optional—it’s essential to be competitive
With 95% of eCommerce support teams investing in AI, delaying adoption risks losing efficiency and competitiveness.02
Scale your support to handle peak shopping periods and unexpected spikes in volume
eCommerce companies can now handle surging demand without adding headcount, cutting costs while improving CSAT.03
Customers today expect more, and they're bullish on AI
AI-powered support is becoming the norm, with customers expecting faster, more personalized answers.Trusted by leading eCommerce brands globally
“Fin has been a game-changer in handling customer inquiries, achieving a 50% resolution rate and engaging in over 20% of all customer interactions.”
“Intercom makes it simple to work through conversations quickly by having all customer information readily available. Being able to sort conversations based on wait time allows for a swift and seamless experience for both our team and the customer!”
“For us, the best thing about Intercom is how it seamlessly blends automation, AI, and a conversational approach to customer support. This combination allows us to respond to customers faster and more efficiently, while also empowering them to find solutions through self-serve support. The user-friendly interface is a big plus, too, as we can make changes and improvements without needing a coding expert. Plus, the fact that Intercom keeps innovating means we always have access to the latest tools to level up our support.”
“Intercom has allowed us to finally unite our e-commerce and in-store experiences”
“Fin has been a game-changer in handling customer inquiries, achieving a 50% resolution rate and engaging in over 20% of all customer interactions.”
“Intercom makes it simple to work through conversations quickly by having all customer information readily available. Being able to sort conversations based on wait time allows for a swift and seamless experience for both our team and the customer!”
“For us, the best thing about Intercom is how it seamlessly blends automation, AI, and a conversational approach to customer support. This combination allows us to respond to customers faster and more efficiently, while also empowering them to find solutions through self-serve support. The user-friendly interface is a big plus, too, as we can make changes and improvements without needing a coding expert. Plus, the fact that Intercom keeps innovating means we always have access to the latest tools to level up our support.”
“Intercom has allowed us to finally unite our e-commerce and in-store experiences”