Customers

See how Tradeshift used Intercom’s live chat solution to increase sales opportunities and qualify leads faster.

With Intercom, the time it took to surface real project opportunities and receive RFPs decreased from an average of 21 days to three days. We’re able to identify and engage leads faster than ever before.

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See how Keen IO cut down their time spent on customer support by 30%, while increasing customer satisfaction and engagement.

We constantly ask ourselves, ‘What are we trying to provide for people that interact with our brand? How do we make the most of the relationship we have with our customers?’ Intercom gives us a way to act meaningfully on those challenges.

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White Label Dating used Intercom to drive user engagement with in-app messaging on desktop and mobile web.

I don't think we really even scratched the surface with Intercom, truth be told. There are lots of elements to the Intercom system that we're not taking advantage of. One of the main reasons that we chose Intercom in the first place is to have flexibility and room to grow. It's the beginning of the ride.

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New Relic wanted useful feedback about a new feature. Rather than spam their entire database with a survey, they used Intercom to target power users of the feature and sent it to their inboxes where it wouldn’t be as disruptive.

Result

21% replied with feedback, a 2.5x increase than their last, non-targeted survey

Media collaboration platform scales better customer support and engagement.

Intercom feels so personal. So many of the conversations we had in the early days gave us a foundation of very dedicated and loyal customers.

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How Expensify improved the support and sales experience for millions of customers.

Intercom has changed the way our Sales and Support teams collaborate. It’s costly to acquire a single customer, so having a single tool that lets us track, coach, and support users through every step of the funnel is priceless.

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How Moz reduced their support median response time by 70% and increased customer loyalty in the process.

Honestly, Intercom has spoiled our new customers with a great way to get a hold of us and a consistent way to receive onboarding messages. That’s what we want: an amazing experience with our success and support interactions.

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Software development company gathers 150% more feedback from customers.

I think what’s great about Intercom is that every message feels immediate and personal, allowing us to scale while staying authentic.

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How Salesloft used Intercom to go from 5% to 40% of demo appointments booked through live chat.

Intercom lets us identify and prioritize prospects that arrive from the website more efficiently. We can make a personal connection and an impactful experience that sets us apart.

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Visitors can build a form or survey before signing up, but in order to save and share it, they need to create an account. To encourage visitors to take this next step, they triggered an in-app message that appears after someone builds their first typeform.

Result

92% of those who opened the message saved their typeform

How CloudSponge upgraded 20% of grandfathered accounts in a day.

We expected that moving all of our grandfathered customers to new plans would take a year, but with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect.

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Prototyping tool for designers maintains email open rates above 75%.

Users are quick to dismiss things that seem fake or contrived, and personalized messaging is one of the best ways to get users to actually receive and read the message you are sending.

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Product management team engages customers 50% more.

There are plenty of tools that tell you what features your customers use, but sometimes they miss the most important feedback: why customers use features. Intercom gives us that.

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As an activity monitor for dogs, FitBark works best when owners set goals for their dog’s activities. Email reminders were ignored, so FitBark triggered an in-app message to active customers who hadn’t set a goal within their first two weeks.

Result

92% set an activity goal after seeing this message

How Baremetrics used Intercom to increase annual billing by 30%.

With Intercom we get the insights we need to constantly improve the customer experience. We can make fewer assumptions about our customers and message them at the best possible moment.

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Point-of-sale solution increases conversion rate by 30%.

I remember the moment we turned on Intercom - as the map of our customers began to populate in real time, we literally high fived each other!

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Pro-active support helps cloud-based bittorrent engine reduce churn by 14%.

It’s nice being able to announce problems through a private two-way conversation, rather than as a one-off message posted in a forum or through Twitter. Email-based confessions come too late or too early.

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Continuous integration tool stays personal while quadrupling users.

One of the best things about Intercom is that with a few clicks, anyone can create a customer segment without additional implementation or programming.

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Later, a popular mobile app for Instagram scheduling, wanted to reach out to new signups before they slipped away. Using Intercom, they sent an email to new users who hadn’t been active for two days.