Customer success is our success

Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.

It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀

The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.

Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.

@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.

Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.

We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.

Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.

It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀

The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.

Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.

@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.

Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.

We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.

Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.

Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.

We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.

Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.

Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.

Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.

Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.

We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.

Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.

Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.