Bitly launched their enterprise platform and built a powerful user experience.
We've had incredible user growth on both our free platform and paid platforms. A big portion of that is the engagement driven through Intercom.
Tradeshift used Intercom’s live chat solution to increase sales opportunities and qualify leads faster.
With Intercom, the time it took to surface real project opportunities and receive RFPs decreased from an average of 21 days to three days. We’re able to identify and engage leads faster than ever before.
Keen IO cut customer support time by 30%, increasing customer satisfaction and engagement.
We constantly ask ourselves, ‘What are we trying to provide for people who interact with our brand? How do we make the most of the relationship we have with our customers?’ Intercom gives us a way to act meaningfully on those challenges.
New Relic wanted useful feedback about a new feature. Rather than spam their entire database with a survey, they used Intercom to target power users of the feature and sent it to their inboxes where it wouldn’t be as disruptive.
21% replied with feedback, a 2.5x increase than their last, non-targeted survey
Pippa used Intercom for Early Stage, from day one, to build a successful podcast platform.
We have a total of 10 live auto messages with an average of 78% open rate. Our messages are sent from Abby, and users frequently respond (to Abby) because they are personal and they love that there’s a face and name behind the software.
White Label Dating drove user engagement with in-app messaging on desktop and mobile web.
I don't think we really even scratched the surface with Intercom, truth be told. There are lots of elements to the Intercom system that we're not taking advantage of. One of the main reasons that we chose Intercom in the first place is to have flexibility and room to grow. It's the beginning of the ride.
Media collaboration platform scales better customer support and engagement.
Intercom feels so personal. So many of the conversations we had in the early days gave us a foundation of very dedicated and loyal customers.
Expensify improved the support and sales experience for millions of customers.
Intercom has changed the way our sales and support teams collaborate. It’s costly to acquire a single customer, so having a single tool that lets us track, coach and support users through every step of the funnel is priceless.
Moz reduced their support median response time by 70% and increased customer loyalty in the process.
Honestly, Intercom has spoiled our new customers with a great way to get a hold of us and a consistent way to receive onboarding messages. That’s what we want: an amazing experience with our success and support interactions.
Visitors can build a form or survey before signing up, but in order to save and share it, they need to create an account. To encourage visitors to take this next step, they triggered an in-app message that appears after someone builds their first typeform.
92% of those who opened the message saved their typeform
Droplr increased customer retention by 32% with targeted in-app engagement campaigns.
Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster.
Software development company gathers 150% more feedback from customers.
I think what’s great about Intercom is that every message feels immediate and personal, allowing us to scale while staying authentic.
Salesloft went from 5% to 40% of demo appointments booked through live chat.
Intercom lets us identify and prioritize prospects that arrive from the website more efficiently. We can make a personal connection and an impactful experience that set us apart.
As an activity monitor for dogs, FitBark works best when owners set goals for their dogs’ activities. Email reminders were ignored, so FitBark triggered an in-app message to active customers who hadn’t set a goal within their first two weeks.
92% set an activity goal after seeing this message
CloudSponge upgraded 20% of grandfathered accounts in a day.
We expected that moving all of our grandfathered customers to new plans would take a year. But with Intercom’s help, we had 20% of them upgrade on the first day – that we didn’t expect.
Prototyping tool for designers maintains email open rates above 75%.
Users are quick to dismiss things that seem fake or contrived, and personalized messaging is one of the best ways to get users to actually receive and read the message you are sending.
Baremetrics increased annual billing by 30%.
With Intercom we get the insights we need to constantly improve the customer experience. We can make fewer assumptions about our customers and message them at the best possible moment.
Point-of-sale solution increases conversion rate by 30%.
I remember the moment we turned on Intercom - as the map of our customers began to populate in real time, we literally high fived each other!
Proactive support helps cloud-based BitTorrent engine reduce churn by 14%.
It’s nice being able to announce problems through a private two-way conversation, rather than as a one-off message posted in a forum or through Twitter. Email-based confessions come too late or too early.
Later, a popular mobile app for Instagram scheduling, wanted to reach out to new signups before they slipped away. Using Intercom, they sent an email to new users who hadn’t been active for two days.
23% of recipients scheduled a post
17% more users were retained from targeted onboarding messages
Intercom’s “trifecta” of email, in-app messaging and live chat was key to the decision.
When you find an easy way for customers to communicate with you, and an effortless way to prioritize and organize those communication channels, customers really appreciate that.