Helpdesk is a modern, AI-powered platform with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service.
AI tools that maximize productivity
Modern software that's fast and friction-free
Outbound messaging that reduces support volume
Agents can resolve complex queries more efficiently in any language with instant assistance from Copilot, no-code workflows, and AI Inbox Translation.
Copilot provides expert training, troubleshooting, and guidance so agents can find answers faster and get more done for customers.
No-code workflows handle repetitive tasks, so agents can focus on helping customers, not managing processes.
Helpdesk unifies messages from every channel and uses AI to translate 45+ languages in real time—so agents can respond faster, without switching tools.
Helpdesk is fast to set up and easy to use. Pre-built reports, built-in ticketing, and native integrations with tools like Slack and Jira help teams work seamlessly and stay aligned.
Monitor, analyze and optimize your support with powerful, customizable reports and real-time performance metrics.
Resolve complex issues more efficiently with Tickets designed to streamline collaboration and keep the conversation going—no switching tools or lost context.
Connect apps like Slack, Jira, and Salesforce directly in the Helpdesk, so your agents can take action and access customer information in one place.
Onboard, educate, and notify your customers with in-context, automated messages that reduce support volume and improve your customer experience.
Onboard users with interactive guides, personalized tasks, and in-app highlights that help them get started successfully.
Send timely messages about bugs, outages, or changes, so your customers stay informed and your team stays in control.
Highlight tips, surface support content, and announce new features in-product so customers get answers before they reach out.
Intercom is rated highest on G2's most recent User Satisfaction Ratings for CS.
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