Guide

A Testing Framework for AI Agents

Any AI agent can look impressive in a controlled demo. But how will it perform in reality? Use this thorough testing framework to put different options through their paces and make the right choice for your customer service needs.

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What's inside

01
A structured approach for testing AI agent effectiveness
Learn how to build a thorough testing process that covers common scenarios, edge cases, and complex queries to evaluate how AI agents perform in real-world situations.
02
Techniques for simulating authentic customer interactions
Master testing conversation flows, handling context switches, and assessing how AI agents respond to various communication styles and challenging scenarios.
03
Strategies for evaluating and documenting AI performance
Develop a system to record test results, analyze AI agent limitations, and identify improvement opportunities to choose the best option for your business.

A Testing Framework for AI Agents

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