Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

security & settings
inbox
December 10, 2020

🔒 Control access to conversations by teams or roles with our new inbox permission

Starting today, you can keep sensitive information secure by limiting which conversations a teammate can access in the inbox.

You can set conversation access in two ways. First, at the teammate level by manually restricting conversations to a subset of teams or teammates. Or you can set this permission in bulk using Custom roles.

To learn more about customizing your permissions, see our help doc.

Apoorv Parijat
Engineer
Chris Bond
Engineer
Jack Ryan
Engineer
Kath Smith
Engineer
Sam Murray
Engineer
Richard Livsey
Engineer
Patrick Andrews
Product Manager
Jamie Hill
Product Manager

emoji negative reaction for '🔒 Control access to conversations by teams or roles with our new inbox permission ' emoji neutral reaction for '🔒 Control access to conversations by teams or roles with our new inbox permission ' emoji positive reaction for '🔒 Control access to conversations by teams or roles with our new inbox permission '