📈 💰
We've combined two of Operator's qualification steps into one. Now Operator will ask for a lead’s contact details together with any qualifying questions you’ve set up:

You can also adjust when Operator asks for a lead’s contact details, so you can ask for email first, last, or at any point during qualification. We’ve seen the greatest impact by asking for email first, leading to a 25% increase in emails captured with just a 7% lower completion rate.

You can customize Operator's qualification skill in the settings here.

⚡ 🔎
When a customer has a question they can now quickly search for articles in the Intercom Messenger. They simply enter their query into the search bar and their search results will open in a new browser tab.

The search bar replaces the Help Center link in the Intercom Messenger.

The help center can now be embedded right inside iOS and Android apps. Now your users can quickly search and read articles from your help center without leaving your mobile app.

Install the latest version of our iOS and Android SDK installed to get started.

It's now much quicker to add and remove filters on your people and company lists. Simply search for the attribute or event you want to filter by (no more scrolling!) and easily see which filters are already applied.

Now you can use Operator’s lead qualification skill in any of the 38 languages supported by the Intercom Messenger. Operator will only qualify leads whose browser language matches the default language in your messenger settings.

You can enable Operator's lead qualification skill here.

We've revamped the webhooks dashboard to make it much easier to manage and debug your webhooks. See the status of all your webhooks at a glance, and click into individual subscriptions to see successful and failed attempts over time, recent notifications and any error responses.
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We've also added the webhook Subscription ID to the request headers so you can more easily identify which webhook subscription a notification is related to.
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Learn more about the changes on our developer blog or head to our webhooks docs.

Now you can add custom links to the footer of your Help Center. Link back to your website, web app, and more so customers can get where they need to go faster.

Go to your Help Center settings to get started.

You can now export your Engage message data to a CSV file. Each message recipient will have a separate row with clicks, opens, goal conversions, and more all noted and timestamped.

You can export message data in three places:

1. Engage insights: See data on all messages sent in a given timeframe
2. Individual messages: See complete historical performance of a single message
3. Campaigns: See data on all messages sent from a campaign

Check out our new doc to learn more.

You can now be strategic and capture more of the right types of leads by targeting Visitor Auto Messages and choosing who can see the Messenger using data from Clearbit Reveal.

Target visitors based on company data like their company size, industry, revenue and more.

Simply connect your Clearbit Reveal account in the integrations hub, or take a look at our docs to find out more.

We've added even more features to our Salesforce integration so it's easier than ever to keep Intercom and Salesforce in sync.

• Automatically create new leads: Send leads captured with Operator or through Visitor Auto Messages straight to Salesforce
• Keep Salesforce up to date: Map and sync data from Intercom to the specific Salesforce fields you already use
• Track every interaction: Send any Intercom message – including customer and admin replies, manual messages and notes – to Salesforce as Tasks

You can set up the integration from the integrations hub, or find out more in our docs.